Weldmate is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion,
customer is eligible for return / exchange:
Product is used/altered/poor in quality/Defective product. Physical / in-transit damage to the product. Branded product received seal opened. Empty packet/some items or accessories are missing. Significant difference found in Moglix website as comparison to product. Wrong item sent. Customer is not eligible for return/exchange if Its “No longer needed”. Customer tried to handle the industrial product and unable to use it which promotes any tear/damage. Made to Product(on demand) will not be returned.
Guidelines for Return/Exchange:
For Products purchased on weldmate , in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery. Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue. Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery. In Case of Industrial goods return will be accepted only in case of wrong, defective, damaged product. In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement. All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact. weldmate shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.
Refund Policy The refunds in accordance with the above guidelines shall be as per the following:
In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount. For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product. Refunds / Returns shall NOT be allowed in the following cases: Return request is made outside the specified time frame of 7 days as specified above. In case where price tags, labels, original packing, freebies and accessories, box are missing. If the Product is damaged by the customer, in any manner as may be determined by weldmate at its sole discretion. If Product has been used by the customer. If Product sold as combo/sets cannot be returned as individual Product.